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Returns Center

Returns are easy

About our return policy

We offer returns for items within 2 Hrs of receipt of shipment.As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return.

TheAutoPartsShop.com Return Policy

Items shipped from TheAutoPartsShop.com can be returned within 2 Hrs of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

If you have purchased an automotive item shipped from and sold by TheAutoPartsShop.com that is defective and is covered by a manufacturer’s published warranty, TheAutoPartsShop.com will either replace the item or refund the cost of the item for the life of the published warranty.

The following items may not be eligible for return:

  • Repair manuals, CD-ROMS, or any product that allows you to download a program to the vehicle, as long as it has been opened. If the item is still unopened (sealed), it may still be eligible for return.
  • Electrical parts that have been unsealed or plugged in.
  • Custom-made and special order products.
  • Batteries where acid has been added.
  • Parts that have been installed, welded, modified, cut, molded, mounted, etc.
  • Engines and transmissions that have been installed.

Conditions Accepted:

  • Engine and transmissions: Returns of new or remanufactured engines and transmissions will only be accepted if they have not been installed and returned within 90 days of purchase. They must also be returned in their original packaging, subject to inspection.
  • Custom-made and special orders: Custom-made and special order items cannot be returned unless there is a defect in the product. In case you have any problems with such items, please call us so we can provide assistance.
  • Electronics: Please call us before returning any electronic item for verification. Once opened, electronics are covered only by the manufacturer's warranty. If you have lost the warranty, please contact the manufacturer directly for a copy.
  • Books, CDs and DVDs: Return of books: CDs and DVDs can only be up to 1 year if they are still in their unopened packaging and are still marketed by TheAutoPartsShop. Opened items cannot be returned.

If you need to verify whether or not your item can be returned, please call our Returns Desk at (631) 729-8182 and we'll be happy to assist you. If we receive an item that is not eligible for refund, we will contact you to discuss the disposition of your return. Ineligible items will only be held for a limited time after our initial contact attempt. Please note that the autopart may dispose of the ineligible items after this time unless arrangements have been made to have the item returned to you.

The AutoPartsShop does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. TheAutoPartsShop shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.

Core Returns: Some of the items we carry have a Core Charge. The core is the original part that was on your car. When you send the core back to The AutoPartsShop the Core Charge is refunded. All core returns must follow a specific set of guidelines in order to be eligible for credit. The customer will be responsible for the cost of shipping the core back to The AutoPartsShop, Please call our Returns Desk at (631) 729-8182 for instructions on returning your core.

Where is my refund?

Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a "credit approved" email the day you are credited. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back .

Where is my refund?

Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a "credit approved" email the day you are credited. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back .