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Mon-Fri: 9AM to 5PM EST

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(631) 729-8182

Mon - Fri: 9AM to 5PM EST

General FAQs

Q : Why does your site say your item is “In Stock” when I order only to find out later that it isn’t? What happens to my order invoice if the item I purchased is not available?

A :

We go to great lengths to make sure that every product we offer on our site is in stock. However, while these cases are rare, there may be times when we are unable to fill an order due to unanticipated demand for a certain product.

When these instances happen, we issue a refund right away and notify you through email. The refund process starts as soon as the problem is determined and will take 5-7 days for the amount to get credited back to your account.

Q : Why can’t I add / remove items from my shopping cart?

A :

Sometimes, when you can’t add or remove items from your cart, it could be that there are some problems with the page or with your Internet connection. In case that happens, clear your cart or refresh the page. Once the page has refreshed, you can add or remove your purchases again. If you still encounter trouble adding or removing items from your shopping cart, you may need to clear your browser’s cache or modify the “Cookies” function of your browser.

You can also chat with us or send us a message . Our customer service representatives are available round-the-clock to resolve any issues you may encounter online.

Q : I found a manufacturer’s rebate for an eligible part that I just purchased from your site. How do I collect the rebate?

A :

1. Make sure the part you purchased qualifies for the manufacturer’s rebate.

2. Download and print out the rebate form from the manufacturer’s site.

3. Fill out the form and follow the redemption instructions.

4. All requested materials should be mailed to the address indicated and must be postmarked by the promo expiration date.

Q : What are your shipping methods? Why are some items only shipped ground?

A :

Our shipping methods include UPS Ground shipping, Fed Ex Ground shipping for performance parts, and truck freight for oversized packages. Some items are only shipped ground to maintain cargo safety and protection.

Q : How do I qualify for free shipping? Why don’t you ship free to Alaska and Hawaii regardless of my total order cost?

A :

We offer free shipping for all orders except for those items that require freight shipping. This applies for all U.S. States except Hawaii and Alaska.

For more information on our shipping policies, please visit.

Q : Do you ship outside the United States? Do you ship to US territories, APO/FPO, P.O. Boxes, etc…?

A :

At the moment we only shipping within the 48 contiguous states. We do not ship to Puerto Rico and to APOs, FPOs, and P.O. Boxes.

Please visit.

Q : The part may have been shipped out from a different warehouse and needed to be returned to those specific warehouses for processing?

A :

You may have made separate return requests (at different times).

Q : How long is each item’s warranty period? Is my purchase covered by both a seller’s warranty and manufacturer’s warranty?

A :

The AutoPartsShop offers a limited warranty of 90 days, starting from the date the purchase was received by the customer.

On top of our 90-day warranty, items may also be covered by a limited 90-day warranty period by the manufacturer (conditions and policies subject to change). The parts will remain under warranty provided that they are free from defects in workmanship and material.

Please refer to our Warrant Policy page for more information.

Information Security

Q : How do I know my transaction is secure?

A :

We use the strongest level of security available on the Internet, called the Secure Socket Layer (SSL) technology. It encrypts information sent through the Internet and ensures that this information maintains its integrity all throughout the transmission. This means that we alone can read your personal information.

Please refer to our Privacy and Security section for more information .

Q : I noticed that there is a CORE price listed together with the item price I am purchasing. What is a core and why am I being charged for this?

A :

There are certain types of auto parts such as alternators, starters, air conditioning compressors, and brake master cylinders that can be reconditioned, recycled, or remanufactured to OEM standards for future sale and use. The components of the part that can be remanufactured have a core deposit which is then 100% refunded when buyers return their old part. In short, the “core” is your old part. Send us your old part and the core deposit will be refunded to you upon receipt. Detailed instructions will come with your order.

Note: Core return shipping charges, however, are the full responsibility of the customer, and are not refundable.

Q : During the checkout process, I noticed “phone number” was a required field. Why do you need my phone number?

A :

We collect your phone number as well as your other contact details so we can immediately inform you if there’s a problem with your account or purchase. We may also contact you in case we need to verify or clarify information you provided us.

Rest assured that we will keep your personal information private. Please read our privacy policy for more information .

Returns and Replacements

Q : How soon will I get my core refund?

A :

Upon clearance by the rebuilder, we will refund the core deposit. Refunds are usually processed within two business days after receipt by us. Customer will be notified in the event of a refused or reduced credit.

Q : What if I don’t have a core to return?

A :

If you do not have a core available to return within 30 days of the original purchase date, the core charge will not be refunded.

Q : I changed my mind about my purchase and want to cancel my order. How soon can I cancel my order without being billed?

A :

Since all validated orders are immediately processed electronically, the possibility of cancelling an order is limited. Cancellation of an order should be made before receipt of the Invoice-Payment voucher, which is sent via e-mail. Only orders that have not yet been confirmed for payment can be cancelled.

Q : Why do you need the Vehicle Identification Number (VIN) of my vehicle to return the part?

A :

We don’t need it all the time. If you had a problem getting the correct part, our goal is to make sure that this problem does not happen when other customers order the same part you did. We use the VIN of the vehicle just to verify with the manufacturer what went wrong with the part since it does not fit your vehicle. This is done so we can prevent this from happening again.

For information about VIN and how to locate your vehicle’s VIN, please read more here .

Q : How long will it take before I receive my return credit?

A :

We normally determine the timeframe once we receive the part(s) back and have inspected it to determine if it is in the condition described when the return was requested. It should take only 1 to 7 business days for the amount to get credited back to your account from the day it was confirmed delivered back to the warehouse.

Q : I returned everything that I ordered from you at the same time, why did I receive a refund for only one part?

A :

There are multiple reasons why you may not have received your full refund yet. The three most common are:

1. Each return may have to be returned to different warehouses. We try to process refunds as the returns are processed at each warehouse.

2. A part may appear damaged. Part of your order may be approved, while further investigation is being done on the remaining part(s).

3. Parts are processed separately. Credits are issued by part and not by order so as we clear each part, a credit is issued.

Q : Are there limitations to items that can be returned and refunded?

A :

There are items that cannot be returned for any reason. These include repair manuals, CD-ROMS, custom made products or anything that allows you to download a program to the vehicle. However, repair manuals and CD-ROMS may be returned if they are unopened and remain sealed. Electrical parts cannot be returned as well if they have been unsealed or plugged in.

How Will My Order Ship?

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the checkout page. There are some items that we cannot provide delivery options for other than standard ground shipping or freight shipping.

Any Exceptions I Should Be Aware Of?

Deliveries are not typically made on Saturdays or Sundays

We cannot ship to P.O. Boxes or Military APOs

At the moment we do not ship to non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.

Small Parcel

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.

Deliveries will be completed by USPS, UPS, or FedEx. Available shipping options will be noted in your Checkout Page, but generally include: 2-Day Shipping

Your order will be promptly fulfilled and delivered within 2 business days.

Please note: Orders placed outside the time frame listed beside your shipping option will be shipped the next day. Also, deliveries are not typically made on Saturdays or Sundays.

Free Ground Shipping

Please allow the full processing time required to ship from the supplier’s warehouse, plus 1-7 business days in transit for delivery.

Large Parcel

We want to make sure your order gets to you safe and sound. For items that are too large or fragile to be delivered via UPS/FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight so you can be rest assured that your order is being handled with the utmost care from the moment it leaves the warehouse.

How it works:

1.) Choose a delivery option for your Large Parcel item at checkout: Available delivery methods vary by item; all service options will be displayed in the checkout page.

2.) Your order gets picked up from the warehouse: We'll send you a Ship Confirmation email to let you know your order is on its way.

3.) Order is shipped to a Local Delivery Terminal: A Large Parcel carrier transports your order with care to a delivery professional in your area.

4.) Delivery appointment scheduled: Upon arrival, the local terminal will contact you to schedule a delivery date and appointment window.

5.) Day of Delivery: Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.

Large Parcel Delivery Methods:

Curbside (You Unload)

This delivery method covers the essentials. A delivery truck will pull up to the curb outside of your home of business within your 4-hour appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. We recommend asking a family, friend, or work colleague for an extra hand.

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.

Signature Required: Yes
Packaging Removal Included: No
Assembly Service Included: No

Curbside (We Unload)

A skilled delivery team will unload the item(s) from the delivery truck and lower it to the curb outside your home or business. You will be responsible for further transport beyond that point. We recommend asking a family, friend, or work colleague for an extra hand.

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.

Signature Required: Yes
Packaging Removal Included: No
Assembly Service Included: No

When Will My Order Arrive?

Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Other items require a longer time (e.g. 2-4 weeks).

For Small Parcel shipments within the United States, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order's travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.

For Large Parcel Curbside Deliveries, delivery usually takes between 3-6 business days from the time your items leave the warehouse (5-10 business days for Canadian shipments). For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

For Large Parcel Inside Deliveries, delivery usually takes 1-4 weeks from the time items leave the warehouse (4-6 weeks for Canadian shipments). Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent to ensure your item is delivered in perfect condition.

For products that display 'Arrives by Christmas', TheAutoPartsShop is not responsible for late shipments resulting from carrier delays or any other causes beyond our control.

Free Shipping?

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your checkout page and covers ground shipping within the contiguous United States. We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to New York we are required to charge sales tax. If you choose additional shipping options in the checkout page then those additional charges will apply.

Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the checkout page.

We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.

Shipping To Multiple Addresses

We want to save you time, so we offer you the ability to send products to more than one address within one order.

It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. Simply enter an address for each recipient, or select an address from your Address Book.

You can even change the shipping address of an item after your order has been placed. (Please note that unfortunately, we will be unable to change the address for any items that have already shipped out of the warehouse.)

International Shipping

At the moment we do not offer International Shipping.

ABOUT OUR RETURN POLICY

We offer returns for items within 2 Hrs of receipt of shipment.As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return.

TheAutoPartsShop.com Return Policy

Items shipped from TheAutoPartsShop.com, can be returned within 2 Hrs of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

If you have purchased an automotive item shipped from and sold by TheAutoPartsShop.com that is defective and is covered by a manufacturer’s published warranty, TheAutoPartsShop.com will either replace the item or refund the cost of the item for the life of the published warranty.

The following items may not be eligible for return:

  • Repair manuals, CD-ROMS, or any product that allows you to download a program to the vehicle, as long as it has been opened. If the item is still unopened (sealed), it may still be eligible for return.
  • Electrical parts that have been unsealed or plugged in.
  • Custom-made and special order products.
  • Batteries where acid has been added.
  • Parts that have been installed, welded, modified, cut, molded, mounted, etc.
  • Engines and transmissions that have been installed.

Conditions Accepted

  • Engine and transmissions: Returns of new or remanufactured engines and transmissions will only be accepted if they have not been installed and returned within 90 days of purchase. They must also be returned in their original packaging, subject to inspection.
  • Custom-made and special orders: Custom-made and special order items cannot be returned unless there is a defect in the product. In case you have any problems with such items, please call us so we can provide assistance.
  • Electronics: Please call us before returning any electronic item for verification. Once opened, electronics are covered only by the manufacturer's warranty. If you have lost the warranty, please contact the manufacturer directly for a copy.
  • Books, CDs and DVDs: Return of books CDs and DVDs can only be up to 1 year if they are still in their unopened packaging and are still marketed by TheAutoPartsShop. Opened items cannot be returned.

If you need to verify whether or not your item can be returned, please call our Returns Desk at (631) 729-8182 and we'll be happy to assist you. If we receive an item that is not eligible for refund, we will contact you to discuss the disposition of your return. Ineligible items will only be held for a limited time after our initial contact attempt. Please note that TheAutoPartsShop may dispose of the ineligible items after this time unless arrangements have been made to have the item returned to you.

TheAutoPartsShop does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. TheAutoPartsShop shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.

Core Returns: Some of the items we carry have a Core Charge. The core is the original part that was on your car. When you send the core back to TheAutoPartsShop the Core Charge is refunded. All core returns must follow a specific set of guidelines in order to be eligible for credit. The customer will be responsible for the cost of shipping the core back to TheAutoPartsShop. Please call our Returns Desk at (631) 729-8182 for instructions on returning your core.

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