We do not knowingly collect any Personal Information from children under 13. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us here.
We collect the information that you share with us, including:
Personal Information:"Personal Information" is information that can personally identify you, such as your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Service.
General Information: When you visit the Service, we may collect various categories of general non-personal information ("General Information"). General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Service.
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather General Information.
We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalize your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.
You may "opt out" of receiving some interest-based advertisements by following the instructions at www.aboutads.info/choices or www.networkadvertising.org/choices/. (An "opt-out cookie" will be placed on your computer indicating that you do not want to receive interest-based advertisements. If you delete cookies on your computer, you will need to opt-out again.) You may opt out of certain interest-based advertisements that use The Auto Parts Shop cookie by clicking here. To learn more about cookies in general, including how to manage and delete cookies, visit www.allaboutcookies.org.
Opting out of receiving interest-based advertisements through the links above does not mean you will no longer see digital advertisements from The Auto Parts Shop or our ad management partners; rather, opting out means that most of the digital advertisements that you do see will not be based on your particular interests. In addition, certain data collection tools on the Service (including cookies) still may collect information about your use of the Service, such as for analytics and fraud prevention.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a "Do Not Track" ("DNT") or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser's user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many digital service operators, including The Auto Parts Shop, do not recognize or respond to DNT signals.
If you use the Service through your mobile device, we may collect your geo-location information to assist us in fulfilling your order. We will not share this information with third parties and will only use this information for the sole purpose of fulfilling your order. You may at any time prevent the Service from using your location by turning this option off at the device level.
When you use the Service through your mobile device, we also collect device type and UUID, a unique identifier generated within the App, and store this information in log files. We use this information to provide you with the most up to date application and features, or to advertise or promote products or services to you that are applicable to your device type.
We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.
When possible, General Information may be combined and/or linked to Personal Information, in accordance with the purposes specified above.
We may use your General Information and deidentified Personal Information to prepare anonymized, aggregated data about our users ("Anonymized Data"). We may provide third parties with Anonymized Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.
The Auto Parts Shop employs other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.
Information about customers is considered an asset of The Auto Parts Shop and, as such, may be transferred to another company as part of a merger or acquisition.
To provide you with information about products and services that may be useful to you, we may partner with select reputable organizations whose privacy policies we believe are consistent with ours. Such organizations may include other retailers and magazine publishers. Through these arrangements, we may share, exchange, cross-reference and/or rent your name and mailing address.
If you do not want us to share your Personal Information with third parties for marketing purposes, please contact us here. Immediately after your request has been processed, your information will no longer be shared with any third party for marketing purposes.
The Service also may from time to time offer publicly-accessible blogs, customer reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us here. Please note that in some cases we may be unable to remove your Personal Information.
You may choose to invite someone else to use the Service by providing his or her name and email address. We may use this information to send invitations to such individuals, to track the results of such invitation referrals, and to confirm qualifying orders attributable to your registered account. Anyone who receives an email invitation to use the Service may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request, or as required for order processing and other purposes.
Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.
If you tell us that you do not want us to use your Personal Information to contact you, The Auto Parts Shop will respect your wishes.
You may also instruct The Auto Parts Shop to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. The Auto Parts Shop may, however, continue to use your Personal Information to contact you or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with The Auto Parts Shop or using the Service, you may continue to receive communications from The Auto Parts Shop to any name and/or email address not specified in your opt-out request.
California law permits individuals who provide The Auto Parts Shop with Personal Information and who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To request this information, please contact us here.
We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Site (including the software, applications and services provided on the Site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.
When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Sites, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".
If you have any questions about security of the Site, please contact us here.
EBC Technologies, LLC
Attention: Legal Department
200 Motor Parkway, Suite D-26
Hauppauge, NY 11788
Last Updated: April 30, 2017
Welcome to The Auto Parts Shop!
Information security is important to The Auto Parts Shop. We have established appropriate physical, electronic and managerial safeguards to protect the information that we collect from or about our users. The Auto Parts Shop does, however, reserve the right at all times to disclose any information as The Auto Parts Shop deems necessary to satisfy any applicable law, regulation, legal process or governmental request.
Please click here for more information.
The Sites contain valuable trademarks and service marks owned and used by EBC Technologies, LLC including but not limited to, theautopartsshop.com, the The Auto Parts Shop design logo, and any tags (collectively, the "The Auto Parts Shop Marks"). Any use of the The Auto Parts Shop Marks without the prior written permission of The Auto Parts Shop is strictly prohibited. The arrangement and layout of the Sites, including but not limited to, the The Auto Parts Shop Marks, images, text, graphics, buttons, screenshots, music, digitally downloadable files, and other content or material (collectively, the "Site Content"), are the sole and exclusive property of The Auto Parts Shop.
UNAUTHORIZED COPYING, REPRODUCTION, MODIFYING, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, MAKING DERIVATIVE WORKS OF OR DUPLICATING ALL OR ANY PART OF THE SITES IS PROHIBITED.
The Auto Parts Shop uses a network of independent product and content suppliers, distributors and other such third parties to supply some of the products and content advertised on the Sites. All other trademarks, service marks, product names, package designs and company names or logos associated with these product and content suppliers, distributors and other such third parties that are not owned by us but appear on the Sites are the property of their respective owners.
For claims of copyright infringement, please see our Copyright Policy.
From time to time, the Sites permit the submission of content, such as comments, blogs and product reviews, generated by you and others users ("User Content").
You are solely responsible for your own User Content and the consequences of posting or publishing it. Any User Content or other material, information or ideas that you submit to or post or publish on the Sites is non-confidential and non-proprietary.
By submitting User Content, you represent and warrant to The Auto Parts Shop that: (i) your User Content does not violate any copyright, trademark, trade secret, patent or other intellectual property right, any right of privacy or publicity of any third party or any applicable law, rule or regulation, (ii) you own or have the legal right to use and authorize The Auto Parts Shop to use your User Content, including written consent to use of any product or the name, voice, likeness or any other applicable personal rights of each identifiable person featured or referenced in your User Content and (iii) your User Content does not violate The Auto Parts Shop Acceptable Use Policy set forth below.
By submitting User Content and otherwise using the Sites, you agree not to: (i) submit any User Content that is protected by or otherwise subject to any third party intellectual property or proprietary rights (including any privacy and publicity rights) unless you own or have permission from the rightful owner of such rights to post such User Content and to grant The Auto Parts Shop all of the rights granted herein; (ii) upload, post, e-mail or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, hateful or racially, ethnically or otherwise objectionable; (iii) use the Sites to harm any person or entity, including The Auto Parts Shop; (iv) impersonate any person or entity, including but not limited to, a representative of The Auto Parts Shop, or falsely state or otherwise misrepresent your affiliation with a person or entity; (v) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted to or through the Sites; (vi) upload, post, e-mail or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail or any other form of solicitation; (vii) upload, post, e-mail or otherwise transmit any content that contains computer viruses or other computer code, files or programs that interrupt, destroy or limit the functionality of the Sites or any other computer software or hardware or telecommunications equipment; (viii) intentionally or unintentionally violate any applicable local, state, national or international laws, rules or regulations, including but not limited to those promulgated by the U.S. Federal Trade Commission, U.S. Securities and Exchange Commission; (ix) collect, store or use personal information about other users of the Sites without their consent; (x) use the Sites (including through submission of User Content) to disparage or make unsubstantiated claims about any person, third party or its/their products or services; (y) use any of the Sites in any manner that could overburden or impair any of the Sites or the networks or systems connected to the Sites; and/or (z) use any device, software or instrumentality to interfere with the proper working of the Sites or disobey any requirements, procedures, policies or regulations of networks connected to the Sites.
You also agree that you will not violate or attempt to violate the security of the Sites. Violations of system or network security may result in civil or criminal liability. The Auto Parts Shop reserves the right to investigate occurrences which may involve such violations and may involve and cooperate with, law enforcement authorities in prosecuting users who have participated in such violations.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. The Auto Parts Shop reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and The Auto Parts Shop reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Certain orders constitute improper use of the Sites and the The Auto Parts Shop Rewards Program described below. The Auto Parts Shop reserves the right, at its sole discretion, to refuse or cancel any order for any reason.
Where a product listing on our Site references a higher price, typically denoted by a strikethrough (e.g. "$129"), such higher price represents the retail price suggested by the manufacturer or supplier. In the absence of a price suggested by the manufacturer or supplier, this price represents the highest price at which we offered or sold the product at some point in the past. The "Sale" tag on a product listing on our Site signifies that we are selling the product at a discount from a price in the previous 90 days.
You agree that you are solely responsible for all message and data charges that apply to use of your mobile device to access the Sites or use of a mobile application. All such charges are billed by and payable to your mobile service provider. Please contact your participating mobile service provider for pricing plans, participation status and details. You understand that wireless through Wi-Fi or a participating mobile service provider may not be available in all areas at all times and may be affected by product, software, coverage or other service changes made by your mobile service provider or otherwise. Additional terms and conditions may apply to your use of a mobile application, based on the type of mobile device on which you install and use the mobile application.
By subscribing to The Auto Parts Shop Text Notifications, you will receive notifications for shipment and delivery status for your packages and assistance such as re-setting passwords and mobile application download via text message. SMS frequency is based on your shipping and order activity on The Auto Parts Shop. Text messages will be sent between 7 AM to 11 PM based off the billing ZIP code time-zone after you complete the sign up process.
After submitting your phone number, a confirmation message will be sent to your mobile device from 23995. You must reply YES to complete subscription.
You may opt out of The Auto Parts Shop text notifications at any time by texting STOP to 23995. If you cancel your subscription, a final text message will be sent confirming that you have unsubscribed. No additional text messages will be sent unless you re-activate your subscription. You may contact email@example.com for additional assistance.
For assistance, text HELP to 23995. We will respond with instructions as well as how to unsubscribe.
Standard message and data rates may apply, including additional charges when roaming. Please contact your wireless carrier with any questions regarding SMS pricing details.
California Proposition 65 requires that special warnings be provided when products contain chemicals known by the State of California to cause cancer, birth defects, or other reproductive harm if the use of those products may cause exposure to those chemicals above specific limits. These warnings relate to some but not all tools, lead crystal glassware, ceramic tableware, tiffany style lamps, and electrical cords. Please call us prior to ordering if you have any questions regarding the safety of these products.
Pursuant to California Civil Code Section 1789.3, The Auto Parts Shop provides users of the Sites with the following notice: You may report complaints to the Consumer Information Division of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at 800-952-5210.
For all communications made to or with The Auto Parts Shop, including but not limited to feedback, questions, comments, suggestions and the like:
(i) you will have no right to confidentiality in your communications and The Auto Parts Shop will have no obligation to protect your communications from disclosure.
(ii) The Auto Parts Shop will be free to reproduce, use, disclose and distribute your communications to others without limitation.
(iii) The Auto Parts Shop will be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including, but not limited to, the development, production and marketing of products and services that incorporate such information.
You agree to indemnify and hold The Auto Parts Shop and its agents and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of
(i) your use of the Sites, including any User Content you submit, post to or transmit through the Sites.
(iii) your violation of any rights of another user.
The Auto Parts Shop intends for the information and data contained in the Sites to be accurate and reliable but since the information and data have been compiled from a variety of sources, they are provided 'AS IS' and "AS AVAILABLE". You expressly agree that your use of the Sites and any information contained therein is at your sole risk. Accordingly, to the extent permitted by applicable law, EBC TECHNOLOGIES, LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. Some jurisdictions do not allow the disclaimer of warranties so such disclaimers may not apply to you.
IN NO EVENT WILL EBC TECHNOLOGIES, LLC OR ITS OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITES OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITES OR ANY INFORMATION CONTAINED THEREIN, INCLUDING USER CONTENT, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF THE AUTO PARTS SHOP HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
You hereby acknowledge that the preceding limitation on liability will apply to all content, merchandise and services available through the Sites or other channels. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions liability is limited to the fullest extent permitted by law.
Regardless of the previous paragraphs, if Ebc Technologies, LLC is found to be liable, our liability to you or to any third party is limited to the greater of (a) the amount in dispute not to exceed the total amount which you paid to us in the twelve (12) months prior to the action giving rise to the liability or (b) $100.
YOU AND EBC TECHNOLOGIES, LLC AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.
You may terminate your account by sending a letter stating your intention to theautopartsshop.com, 200 Motor Parkway, Suite D-26, Hauppauge, NY 11788 Att: Service or an email to firstname.lastname@example.org, with the subject line "Termination Request".
YOU MUST BE AT LEAST AGE 13 TO USE THE SITES. By using the Sites, you affirm that you are over age 13. If you are under age 13, you may not access or use the Sites.
IF YOU ARE A PARENT OR GUARDIAN THAT PROVIDES CONSENT TO YOUR TEENAGER'S REGISTRATION WITH AND USE OF THE SITES, YOU AGREE TO BE BOUND BY THESE TERMS IN RESPECT OF SUCH TEENAGER'S USE OF THE SITES.
The Auto Parts Shop periodically schedules system downtime for the Sites for maintenance and other purposes. Unplanned system outages also may occur. You agree that The Auto Parts Shop has no responsibility and is not liable for: (a) the unavailability of any of the Sites; (b) any loss of data, information or materials caused by such system outages; (c) the resultant delay, mis-delivery or non-delivery of data, information or materials caused by such system outages; or (d) any outages caused by any third parties, including without limitation any companies or servers hosting any of the Sites, any Internet service providers or otherwise.
The Sites are operated by EBC Technologies, LLC from its offices in Hauppauge, NY, USA. The Sites are intended for users who reside in the United States of America. The Auto Parts Shop makes no representations or warranties that the Sites or any materials contained in them are valid, appropriate or available for use outside of the United States. If you access and use the Sites outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws. The Auto Parts Shop reserves the right to limit the availability of the Sites and/or the provision of any service, program or other product described thereon to any person, geographic area or jurisdiction, at any time and in our sole discretion. Any software on the Sites is subject to United States export controls and may not be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria or any other country to which the United States has embargoed goods or which is subject to other applicable U.S. Trade sanctions; or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using any software from the Sites, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
If you have questions, comments or complaints about these Terms or the Sites, please contact us here. (Please reference "Questions about the Sites").
Last Updated: April 30, 2017
This Copyright Policy describes The Auto Parts Shop policy of prohibiting any information or materials that violate another party's intellectual property rights from appearing on www.theautopartsshop.com, and its related domains (collectively, the "Site").
The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for a copyright owner who believes that material appearing on the Internet infringes his, her or its rights under U.S. Copyright law. The Auto Parts Shop complies with the DMCA by responding to notices and counter-notices that meet the then-current DMCA requirements. Please visit http://www.copyright.gov/ for details about current DMCA requirements.
If you believe in good faith that material appearing on the Site infringes your copyright, you (or your agent) may send The Auto Parts Shop a written notification pursuant to the DMCA (a "DMCA Notice"). Your DMCA Notice should be sent to our Copyright Agent (identified below), contain all of the information listed below (and as further set forth in 17 U.S.C. § 512(c)(3)) and request that the material be removed or that access to it be blocked. Your DMCA Notice must contain:
1. Identification in sufficient detail of the copyrighted work that you claim has been infringed. If multiple copyrighted works on the Site are covered by a single notification, you may provide a representative list of such works on the Site; however, the representative list must still contain sufficient detail of the copyrighted works so that we can identify them;
2. Identification of the URL or other specific location on the Site that contains the material that you claim to be infringing your copyright. You must provide us with reasonably sufficient information to enable us to locate the alleged infringing material and comply with your request to remove or deny access to the material;
3. Your name, address, telephone number and email address (if available);
4. The electronic or physical signature of the owner of the copyright or a person authorized to act on the copyright owner's behalf;
5. A statement that you have a good faith belief that use of the material on the Site as you have described in the DMCA Notice is not authorized by the copyright owner or its agent or the law; and
6. A statement that you swear under penalty of perjury that the information contained in your notification is accurate and that you are the copyright owner or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You must submit any notification of an alleged copyright infringement to The Auto Parts Shop Copyright Agent by mail or email as set forth below:
EBC Technologies Copyright Agent
200 Motor Parkway, Suite D-26
Hauppauge, NY 11788
Email: Email Us.(Please reference "The Auto Parts Shop DMCA Notice")
If you fail to comply with all of the above requirements, your DMCA Notice will not be valid. Please note that you may be liable for damages, including court costs and attorneys' fees, if you materially misrepresent that materials on the Site are infringing a copyright.
If you believe in good faith that your own copyrighted material has been removed from the Site as a result of mistake or misidentification, you may submit a written counter notification letter to The Auto Parts Shop Copyright Agent pursuant to Sections 512(g)(2) and (3) of the DMCA. To be an effective counter notification under the DMCA, your written correspondence must include substantially the following:
1. Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled;
2. A statement that you consent to the jurisdiction of the Federal District Court in which your address is located or in Boston, Massachusetts if your address is outside the United States;
3. A statement that you will accept service of process from the party that filed the notification of alleged copyright infringement or the party's agent;
4. Your name, address and telephone number;
5. A statement that you swear under penalty of perjury that you have a good faith belief that the material in question was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, or that the material identified by the complaining party has been removed or disabled at the URL or web location and will no longer be shown or accessible; and
6. Your physical or electronic signature.
You may submit your counter notification to The Auto Parts Shop Copyright Agent by mail or email as set forth below:
EBC Technologies, LLC Copyright Agent
200 Motor Parkway, Suite D-26
Hauppauge, NY 11788
Email: Email Us.(Please reference "The Auto Parts Shop DMCA Notice")
You acknowledge that if you fail to comply with all of the above requirements, your DMCA counter notification will not be valid. Please note that if you materially misrepresent that the disabled or removed content was removed by mistake or misidentification, you may be liable for damages, including costs and attorneys' fees.
The Auto Parts Shop Product Review Program is designed to rewards existing members to write product review on product purchased on theautopartsshop.com. Members may be offered other benefits for such reviews.
The Internet has created a tremendous opportunity for manufacturers to drive additional revenue growth and reach a new and growing set of customers. For seven years, we have enabled our suppliers to successfully tap into this growth while working closely with them to protect and promote their brand, complement their existing retail channels and facilitate smooth logistics and communications flow. We understand the importance of flexibility and tailor our approach to meet our suppliers' specific needs.
We value our supplier relationships and believe these to be the key elements to fostering a successful partnership:
Commitment to Growth - Our goal is to rapidly grow revenues and become the top online channel partner for each of our suppliers. Our category teams' significant product expertise combined with our ongoing investment in online, email and traditional marketing ensures maximum impact as we launch new suppliers' products.
Partnership in Customer Service Excellence - The Auto Parts Shop ability to provide great customer service begins with our supplier's commitment to ship orders quickly, package products with care, provide accurate in-stock status and work with us to rapidly handle any issues that may arise.
Brand and Channel Integrity - The Auto Parts Shop is absolutely committed to helping its suppliers' brand flourish online. We collaborate with our suppliers to tell their products' stories the way they want them told. We are sensitive to our suppliers' desire to have a consistent value proposition and brand message across all of their retail outlets and we work closely to ensure our relationship is complementary to our suppliers' existing sales channels.
Flexibility and Ease - Each of our suppliers works closely with a The Auto Parts Shop category team that is highly proficient at taking the supplier though the entire process of: (1) establishing the relationship, (2) effectively merchandising the product, (3) driving growth and (4) providing excellent customer service. We understand that every supplier may have unique needs in areas of logistics, order flow, payments, returns, etc. and we try to tune our approach to match our suppliers' needs and to make the entire process as smooth and seamless as possible.
If you are interested in growing your business, please email us. We look forward to hearing from you.
One of the best things about buying through The Auto Parts Shop is that we do not have to charge sales tax, with the exception of orders shipping to State of New York.
However, The Auto Parts Shop is not responsible for individual state's sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop.
Customer feedback is very important to us. We are always looking for ways to serve you better. We want you to become a lifelong shopper with The Auto Parts Shop.
Please email us.
Please contact us with any questions you have. We are here to serve you. We guarantee your satisfaction. On most items, we offer a 30 day return policy. Please see our return policy for specific information.
Thank you for your business.
If you would like to submit a Purchase Order please contact us:
By Phone: (631) 729-8182
By Email: Email us
By Mail: EBC Technologies, LLC
200 Motor Parkway, Suite D-2
Hauppauge, NY 1178
Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchases. Other than applicable manufacturer’s warranties, or as otherwise provided in these Terms & Conditions, there are no warranties, express or implied for any of our products, and we specifically disclaim any warranty of merchantability or fitness for a particular purpose for tires, aftermarket wheels, and tire & aftermarket wheel packages.
For other parts, we provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, and covers the replacement of a defective part(s). The warranty applies only to parts replacement unless a part cannot be obtained in its place. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation upon return. The warranty is limited only to the original purchaser and is non-transferable.
All items are given a limited 90-days warranty period by the manufacturer. The manufacturer will allow the parts to be under warranty provided that these parts are free from defects in workmanship and material.
Under NO circumstances will our liability exceed the amount of the original sale.
Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.
The warranty does not cover airfreight charges, labor expenses, towing expenses, or rental car expenses resulting from installation errors. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping charges incurred.
All returned items must be process through your customer portal and authorized by the system. Returned items not process through your portal will not be accepted.
Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.
All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled BEFORE you receive the order confirmation email. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday after 5PM EST to Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment.
If you are a member of the media and have questions about the company or would like to feature us in your publication, please email us at email@example.com and we will respond to your request immediately.
We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the checkout page. There are some items that we cannot provide delivery options for other than standard ground shipping or freight shipping.
Deliveries are not typically made on Saturdays or Sundays
We cannot ship to P.O. Boxes or Military APOs
At the moment we do not ship to non-contiguous U.S. State or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.
Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.
Deliveries will be completed by USPS, UPS, or FedEx. Available shipping options will be noted in your Checkout Page, but generally include: 2-Day Shipping
Your order will be promptly fulfilled and delivered within 2 business days.
Please note: Orders placed outside the time frame listed beside your shipping option will be shipped the next day. Also, deliveries are not typically made on Saturdays or Sundays.
Please allow the full processing time required to ship from the supplier’s warehouse, plus 1-7 business days in transit for delivery.
We want to make sure your order gets to you safe and sound. For items that are too large or fragile to be delivered via UPS/FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight so you can be rest assured that your order is being handled with the utmost care from the moment it leaves the warehouse.
How it works:
1.) Choose a delivery option for your Large Parcel item at checkout
Available delivery methods vary by item; all service options will be displayed in the checkout page.
2.) Your order gets picked up from the warehouse
We'll send you a Ship Confirmation email to let you know your order is on its way.
3.) Order is shipped to a Local Delivery Terminal
A Large Parcel carrier transports your order with care to a delivery professional in your area.
4.) Delivery appointment scheduled
Upon arrival, the local terminal will contact you to schedule a delivery date and appointment window.
Curbside (You Unload)
This delivery method covers the essentials. A delivery truck will pull up to the curb outside of your home of business within your 4-hour appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. We recommend asking a family, friend, or work colleague for an extra hand.
Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.
Signature Required: Yes
Packaging Removal Included: No
Assembly Service Included: No
Curbside (We Unload)
A skilled delivery team will unload the item(s) from the delivery truck and lower it to the curb outside your home or business. You will be responsible for further transport beyond that point. We recommend asking a family, friend, or work colleague for an extra hand.
Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
Signature Required: Yes
Packaging Removal Included: No
Assembly Service Included: No
Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Other items require a longer time (e.g. 2-4 weeks).
For Small Parcel shipments within the United States, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order's travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.
For Large Parcel Curbside Deliveries, delivery usually takes between 3-6 business days from the time your items leave the warehouse (5-10 business days for Canadian shipments). For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.
For Large Parcel Inside Deliveries, delivery usually takes 1-4 weeks from the time items leave the warehouse (4-6 weeks for Canadian shipments). Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent to ensure your item is delivered in perfect condition.
For products that display 'Arrives by Christmas', TheAutoPartsShop is not responsible for late shipments resulting from carrier delays or any other causes beyond our control.
Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your checkout page and covers ground shipping within the contiguous United States. We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to New York we are required to charge sales tax. If you choose additional shipping options in the checkout page then those additional charges will apply.
Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.
Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the checkout page.
We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.
Return freight charges are not reimbursable unless the return is a direct result of our error.
We want to save you time, so we offer you the ability to send products to more than one address within one order.
It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. Simply enter an address for each recipient, or select an address from your Address Book.
You can even change the shipping address of an item after your order has been placed. (Please note that unfortunately, we will be unable to change the address for any items that have already shipped out of the warehouse.)
At the moment we do not offer International Shipping.
We offer returns for items within one business day when the warehouse receives the shipment. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return.
Most products can be returned within 30 days of receipt for a full refund minus any additional shipping charges added to the original order.
Some products have different policies or requirements associated with them.
If you have purchased an automotive item from us that is defective and is covered by a manufacturer’s published warranty, we will either replace the item or refund the cost of the item for the life of the published warranty.
Repair manuals, CD-ROMS, or any product that allows you to download a program to the vehicle, as long as it has been opened. If the item is still unopened (sealed), it may still be eligible for return
Electrical parts that have been unsealed or plugged in
Custom-made and special order products
Batteries where acid has been added
Parts that have been installed, welded, modified, cut, molded, mounted, etc.
Engines and transmissions that have been installed.
Engine and transmissions: Returns of new or remanufactured engines and transmissions will only be accepted if they have not been installed and returned within 90 days of purchase. They must also be returned in their original packaging, subject to inspection.
Custom-made and special orders: Custom-made and special order items cannot be returned unless there is a defect in the product. In case you have any problems with such items, please call us so we can provide assistance.
Electronics: Please call us before returning any electronic item for verification. Once opened, electronics are covered only by the manufacturer's warranty. If you have lost the warranty, please contact the manufacturer directly for a copy.
If you need to verify whether or not your item can be returned, please contact us here and we'll be happy to assist you. Ineligible items will only be held for a limited time after our initial contact attempt.
The Auto Parts Shop does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. The Auto Parts Shop shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.
Core Returns: Some of the items we carry have a Core Deposit. The core is the original part that was on your car. You have 30 days from the date that you received your part to return the core part back to us for a full refund of the core deposit. All core returns must follow a specific set of guidelines in order to be eligible for credit. The customer will be responsible for the cost of shipping of the core part to send back to us.
Refunds normally process and credit within 1 business day of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back .
The Auto Parts Shop
200 Motor Parkway, Suite D-26
Hauppauge, NY 11788
Phone: (631) 729-8182