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Frequently Asked Questions

Returns and Replacements

Q : How soon will I get my core refund?

A :

Upon clearance by the rebuilder, we will refund the core deposit. Refunds are usually processed within two business days after receipt by us. Customer will be notified in the event of a refused or reduced credit.

Q : What if I don’t have a core to return?

A :

If you do not have a core available to return within 30 days of the original purchase date, the core charge will not be refunded.

Q : I changed my mind about my purchase and want to cancel my order. How soon can I cancel my order without being billed?

A :

Since all validated orders are immediately processed electronically, the possibility of cancelling an order is limited. Cancellation of an order should be made before receipt of the Invoice-Payment voucher, which is sent via e-mail. Only orders that have not yet been confirmed for payment can be cancelled.

Q : Why do you need the Vehicle Identification Number (VIN) of my vehicle to return the part?

A :

We don’t need it all the time. If you had a problem getting the correct part, our goal is to make sure that this problem does not happen when other customers order the same part you did. We use the VIN of the vehicle just to verify with the manufacturer what went wrong with the part since it does not fit your vehicle. This is done so we can prevent this from happening again.

For information about VIN and how to locate your vehicle’s VIN, please read more here .

Q : How long will it take before I receive my return credit?

A :

We normally determine the timeframe once we receive the part(s) back and have inspected it to determine if it is in the condition described when the return was requested. It should take only 1 to 7 business days for the amount to get credited back to your account from the day it was confirmed delivered back to the warehouse.

Q : I returned everything that I ordered from you at the same time, why did I receive a refund for only one part?

A :

There are multiple reasons why you may not have received your full refund yet. The three most common are:

1. Each return may have to be returned to different warehouses. We try to process refunds as the returns are processed at each warehouse.

2. A part may appear damaged. Part of your order may be approved, while further investigation is being done on the remaining part(s.)

3. Parts are processed separately. Credits are issued by part and not by order so as we clear each part, a credit is issued.

Q : Are there limitations to items that can be returned and refunded?

A :

There are items that cannot be returned for any reason. These include repair manuals, CD-ROMS, custom made products or anything that allows you to download a program to the vehicle. However, repair manuals and CD-ROMS may be returned if they are unopened and remain sealed. Electrical parts cannot be returned as well if they have been unsealed or plugged in.

General FAQs

Q : Why does your site say your item is “In Stock” when I order only to find out later that it isn’t? What happens to my order invoice if the item I purchased is not available?

A :

We go to great lengths to make sure that every product we offer on our site is in stock. However, while these cases are rare, there may be times when we are unable to fill an order due to unanticipated demand for a certain product.

When these instances happen, we issue a refund right away and notify you through email. The refund process starts as soon as the problem is determined and will take 5-7 days for the amount to get credited back to your account.

Q : Why can’t I add / remove items from my shopping cart?

A :

Sometimes, when you can’t add or remove items from your cart, it could be that there are some problems with the page or with your Internet connection. In case that happens, clear your cart or refresh the page. Once the page has refreshed, you can add or remove your purchases again. If you still encounter trouble adding or removing items from your shopping cart, you may need to clear your browser’s cache or modify the “Cookies” function of your browser.

You can also chat with us or send us a message. Our customer service representatives are available round-the-clock to resolve any issues you may encounter online.

Q : I found a manufacturer’s rebate for an eligible part that I just purchased from your site. How do I collect the rebate?

A :

1. Make sure the part you purchased qualifies for the manufacturer’s rebate.

2. Download and print out the rebate form from the manufacturer’s site.

3. Fill out the form and follow the redemption instructions.

4. All requested materials should be mailed to the address indicated and must be postmarked by the promo expiration date.

Q : What are your shipping methods? Why are some items only shipped ground?

A :

Our shipping methods include UPS Ground shipping, Fed Ex Ground shipping for performance parts, and truck freight for oversized packages. Some items are only shipped ground to maintain cargo safety and protection.

Q : How do I qualify for free shipping? Why don’t you ship free to Alaska and Hawaii regardless of my total order cost?

A :

We offer free shipping for all orders except for those items that require freight shipping. This applies for all U.S. States except Hawaii and Alaska.

For more information on our shipping policies, please visit.

Q : Do you ship outside the United States? Do you ship to US territories, APO/FPO, P.O. Boxes, etc…?

A :

At the moment we only shipping within the 48 contiguous states. We do not ship to Puerto Rico and to APOs, FPOs, and P.O. Boxes.

Please visit.

Q :How long is each item’s warranty period? Is my purchase covered by both a seller’s warranty and manufacturer’s warranty?

A :

We offer a limited warranty of 90 days, starting from the date the purchase was received by the customer.

On top of our 90-day warranty, items may also be covered by a limited 90-day warranty period by the manufacturer (conditions and policies subject to change). The parts will remain under warranty provided that they are free from defects in workmanship and material.

Please refer to our Warrant Policy page for more information.

Q : The part may have been shipped out from a different warehouse and needed to be returned to those specific warehouses for processing?

A :

You may have made separate return requests (at different times.)

Information Security

Q : How do I know my transaction is secure?

A :

We use the strongest level of security available on the Internet, called the Secure Socket Layer (SSL) technology. It encrypts information sent through the Internet and ensures that this information maintains its integrity all throughout the transmission. This means that we alone can read your personal information.

Please refer to our Privacy and Security section for more information .

Q : I noticed that there is a CORE price listed together with the item price I am purchasing. What is a core and why am I being charged for this?

A :

There are certain types of auto parts such as alternators, starters, air conditioning compressors, and brake master cylinders that can be reconditioned, recycled, or remanufactured to OEM standards for future sale and use. The components of the part that can be remanufactured have a core deposit which is then 100% refunded when buyers return their old part. In short, the “core” is your old part. Send us your old part and the core deposit will be refunded to you upon receipt. Detailed instructions will come with your order.

Note: Core return shipping charges, however, are the full responsibility of the customer, and are not refundable.

Q : During the checkout process, I noticed “phone number” was a required field. Why do you need my phone number?

A :

We collect your phone number as well as your other contact details so we can immediately inform you if there’s a problem with your account or purchase. We may also contact you in case we need to verify or clarify information you provided us.

Rest assured that we will keep your personal information private. Please read our privacy policy for more information .